Privacy Policy

We value your privacy and are committed to explaining clearly and transparently how we collect, use, store, and otherwise process personal information when you visit or use our online store.

This Privacy Policy describes the categories of information we may collect, why we process that information, when information may be shared with third parties, and the rights that may be available to you under applicable data protection laws.

This policy applies to information collected or provided when you visit our website, purchase products, create an account, contact customer support, or otherwise use our services.

Where applicable law provides you with rights or protections that are not specifically described in this policy, nothing in this policy is intended to limit those statutory rights.

1. Information We May Collect

The information we collect depends on how you interact with our website and which services you use.

Contact Information

When you place an order or contact us, we may collect information such as:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Delivery or shipping address;

• Other contact information that you voluntarily provide.

Order and Purchase Information

When you purchase products through our website, we may process information including:

• Products purchased;

• Order number;

• Date of purchase;

• Shipping and delivery details;

• Return or replacement information;

• Payment status;

• Previous order information.

Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method you select, the relevant payment provider may process transaction details, payment status, and other information required to complete the transaction.

Where payment is handled by an external payment provider, we generally do not have direct access to your complete payment card details.

Account Information

If you create an account, we may process information such as your username, password, account preferences, and other information associated with your account.

Communications

When you contact our customer support team, we may retain information that you voluntarily provide during the communication, including the contents of emails and any documents, photographs, or other materials you submit.

Technical Information

When you access our website, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Operating system;

• Device type;

• Network information;

• Date and time of access;

• Pages, features, or functions you view or use;

• Other technical information necessary to operate, maintain, secure, and improve the website.

2. How We Obtain Personal Information

We may obtain personal information through several sources.

Information Provided Directly by You

For example, when you:

• Create an account;

• Place an order;

• Enter information during checkout;

• Contact customer support;

• Request a return or refund;

• Subscribe to communications;

• Otherwise voluntarily provide information to us.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically.

Where permitted by applicable law and depending on your preferences or consent, this may involve cookies, pixels, and similar technologies.

Information Received from Service Providers and Partners

To fulfill orders and provide services, we may receive necessary information from payment providers, delivery companies, technology providers, and other service partners.

3. How We Use Personal Information

We process personal information only for appropriate purposes and where we have a lawful basis under applicable law.

Depending on the circumstances, we may use personal information to:

Process and Fulfill Orders

We may use relevant information to:

• Receive and process orders;

• Process payments;

• Arrange delivery;

• Provide order status information;

• Handle returns and refunds;

• Process replacements or exchanges.

Provide Customer Support

We may use information you provide to answer questions, investigate order-related issues, and assist with problems involving your purchases or our services.

Operate and Improve Our Website

Technical and statistical information may be used to maintain, operate, secure, analyze, and improve our website, features, and customer experience.

Protect Website Security

Information may be used to detect and prevent fraud, abuse, unauthorized access, security incidents, and other activities that may harm our website, customers, or business.

Marketing and Communications

Where permitted by applicable law, and where consent or another appropriate legal basis is required, we may send information about products, promotions, or other commercial communications.

You may unsubscribe from marketing communications using the unsubscribe option included in relevant messages or by contacting us directly.

Comply with Legal Obligations

We may process and retain personal information where necessary to comply with applicable laws, accounting or record-keeping requirements, lawful requests from public authorities, or legal proceedings.

We may also process information where necessary to establish, exercise, or defend legal claims and protect our legitimate rights and interests.

4. Legal Bases for Processing

Depending on the circumstances, our processing of personal information may rely on one or more legal bases recognized by applicable data protection law, including:

• Performance of a contract, such as processing and fulfilling your order;

• Legitimate interests, such as maintaining website security, preventing fraud, and improving our services;

• Legal obligations, where processing is required by law;

• Consent, where you have provided consent for a specific processing activity, such as certain marketing communications or cookies.

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. When We Share Personal Information

We do not sell your personal information as part of our ordinary business operations.

However, operating an online store and providing services may require us to share certain information with trusted service providers and business partners.

Depending on the circumstances, these parties may include:

• Payment service providers;

• Shipping and delivery companies;

• Website hosting and IT service providers;

• Customer support platforms;

• Analytics and technology providers;

• Service providers assisting with order fulfillment;

• Professional, legal, accounting, or other advisors where necessary.

We aim to provide service providers with only the information reasonably necessary for them to perform their specific services.

We may also disclose personal information when required by law, in response to a lawful request from a public authority, or when reasonably necessary to protect our legal rights, property, customers, or business.

6. Shopify and Technology Providers

Our online store may operate using the Shopify platform. Shopify and related technology providers may therefore process certain personal information in connection with website hosting, store operations, security, payments, analytics, and other technical functions.

Depending on the services involved, personal information may be processed or stored in countries outside your country of residence.

Shopify's processing of personal information is also governed by its own privacy policy and applicable terms.

For additional information about how Shopify handles personal information, please refer to:

Shopify Privacy Policy

7. Cookies and Similar Technologies

We may use cookies and similar technologies for purposes such as:

• Keeping the website functioning properly;

• Remembering certain settings or preferences;

• Understanding how visitors use our website;

• Supporting relevant marketing activities where legally permitted.

Some cookies may be necessary for the website to function, while other cookies may depend on your preferences or consent.

Where cookie-management functionality is available, you can use the relevant settings to manage your preferences.

8. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

If you follow such a link, the information you provide to the third party will be subject to that party's own privacy policy and practices.

We do not control the privacy practices, security measures, or data processing activities of independent third-party websites and are not responsible for their policies.

9. Children's Personal Information

Our services are not specifically directed toward children.

Where prohibited or restricted by applicable law, we do not knowingly collect personal information from children.

If a parent or legal guardian believes that a child has provided us with personal information that should be deleted, they may contact us at:

📧 do8446379@gmail.com

We will review the request and take appropriate action as required by applicable law.

10. How We Protect Personal Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or other inappropriate processing.

However, no electronic storage system or method of transmitting information over the internet can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and avoid sending sensitive information through insecure communication channels.

11. How Long We Retain Personal Information

We generally retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The applicable retention period may depend on factors such as:

• Whether you maintain an active account;

• Whether the information is required to fulfill an order or provide services;

• Legal, tax, accounting, or record-keeping requirements;

• The need to resolve disputes;

• The establishment, exercise, or defense of legal claims;

• Other legitimate business or legal purposes.

When personal information is no longer required, we will delete it, anonymize it, or otherwise dispose of it in an appropriate manner where reasonably practicable.

12. Your Privacy Rights

Depending on your location and the data protection laws that apply to you, you may have some or all of the following rights:

Right of Access

You may have the right to request information about whether we process personal information relating to you and, where applicable, obtain a copy of that information.

Right to Rectification

You may request that inaccurate or incomplete personal information be corrected or updated.

Right to Erasure

In circumstances provided by applicable law, you may request deletion of personal information relating to you.

Right to Restrict Processing

In certain circumstances, you may have the right to request that we restrict or suspend the processing of your personal information.

Right to Data Portability

Where the legal requirements are satisfied, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format, or request its transmission to another data controller.

Right to Object

In certain circumstances, you may object to the processing of your personal information, including processing based on legitimate interests.

You may also have the right to object to direct marketing at any time, subject to applicable law.

13. How to Exercise Your Rights

If you wish to exercise a data protection right or have questions about how we process your personal information, please contact us:

Email:
📧 do8446379@gmail.com

To protect personal information from unauthorized requests, we may need to verify your identity before completing certain requests.

We will handle valid requests within the time limits required by applicable data protection law.

14. Complaints

If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we can review and attempt to resolve the issue.

Depending on your location and applicable law, you may also have the right to lodge a complaint with the relevant data protection supervisory authority in your country or region.

15. International Data Transfers

Some of our service providers or business partners may be located outside your country of residence.

If personal information is transferred outside the European Economic Area, the United Kingdom, or another jurisdiction recognized as providing an appropriate level of data protection, we will use an appropriate lawful transfer mechanism where required by applicable law.

Such mechanisms may include Standard Contractual Clauses approved by the European Commission or another legally recognized transfer mechanism.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time if our services change, new features are introduced, or our data processing practices or legal obligations change.

The latest version will be made available on our website.

Where required by law, we will provide additional notice or information regarding material changes.

We recommend reviewing this page periodically to remain informed about how personal information is handled.

17. Contact Us

If you have questions about this Privacy Policy, our processing of personal information, or your data protection rights, please contact our customer support team:

Customer Support

📧 do8446379@gmail.com