Shipping policy

Shipping & Delivery Policy

Thank you for choosing our products.

This Shipping & Delivery Policy explains how we process and dispatch orders, the countries we currently deliver to, estimated delivery times, shipment tracking, delivery delays, and other matters relating to the delivery of your order.

We make reasonable efforts to process and deliver orders in a timely and secure manner.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or limit any mandatory rights that consumers have under applicable law.

1. Delivery Areas

We currently provide standard delivery services to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

The countries and regions available for delivery may vary depending on the type of product, product availability, warehouse location, and specific logistics conditions.

If the country you wish to have your order delivered to is not listed above, please contact us by email before placing your order to confirm whether delivery is available.

2. Shipping Costs

For destinations currently supported by our delivery service, we generally provide free standard shipping.

The shipping charges applicable to a specific order, if any, will be displayed during checkout before you submit your order.

We may select an appropriate delivery provider based on the destination, product availability, warehouse location, and available transportation routes.

Depending on the order and delivery destination, we may use delivery providers such as:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other suitable delivery providers

We reserve the right to change the delivery provider or use another suitable logistics service where reasonably necessary.

If a customer is required to pay shipping or other transportation charges for a particular order, the applicable costs will be clearly disclosed before the order is submitted, where required by law.

3. Order Processing Time

After an order has been confirmed, we generally require 3–5 business days to process the order and prepare it for dispatch.

Our normal order-processing days are:

Monday to Friday, excluding public holidays.

Processing times may be longer in certain circumstances, including:

  • Public holidays;

  • Seasonal periods or major promotional campaigns;

  • Significant increases in order volume;

  • Inventory adjustments;

  • Warehouse operating conditions;

  • Unforeseen technical or logistics issues.

We will make reasonable efforts to process and dispatch your order as quickly as reasonably possible.

4. Estimated Delivery Time

After the order has been handed over to the delivery provider, standard transportation is generally expected to take approximately 5–8 business days.

Delivery Stage Estimated Time
Order processing 3–5 business days
Transportation after dispatch 5–8 business days
Total estimated delivery time Approximately 8–13 business days
Standard delivery Free

The delivery periods stated above are estimated delivery times. Unless expressly agreed otherwise, they do not constitute a guaranteed delivery date.

Actual delivery times may be affected by factors including:

  • Delivery address;

  • Transportation arrangements of the delivery provider;

  • Customs or border procedures;

  • Local delivery conditions;

  • Public holidays;

  • Extreme weather;

  • High-volume logistics periods;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

Where applicable law provides a specific delivery period or other consumer rights relating to delivery, those statutory requirements will prevail.

5. Dispatch Confirmation and Tracking

After your order has been dispatched, we will normally send you a shipping confirmation by email.

Where available, the shipping confirmation may include:

  • Dispatch confirmation;

  • Tracking number;

  • Delivery provider information;

  • Tracking information or a tracking reference.

Tracking information is generally updated progressively after the parcel enters the delivery provider's system.

In some cases, it may take some time before tracking information is first displayed or updated.

If your tracking information has not been updated for an extended period, you may contact us at:

Email:
📧 do8446379@gmail.com

To help us investigate your shipment more efficiently, please provide your order number whenever possible.

6. Delivery Delays

We make reasonable efforts to process and dispatch orders according to the estimated delivery periods stated on our website. However, delays may occasionally occur during transportation.

Possible causes of delivery delays include:

  • High logistics volumes;

  • Public holidays;

  • Major promotional periods;

  • Customs inspections;

  • Extreme weather;

  • Local delivery problems;

  • Operational changes by delivery providers;

  • Transportation restrictions;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If your order has significantly exceeded the estimated delivery period and you have not received it, please contact us.

We will review the available shipment information and, where reasonably possible, assist you in communicating with the relevant delivery provider.

7. Delivery Address and Order Changes

7.1 Changes Before Dispatch

If your order has not yet entered the dispatch preparation stage or has not been handed over to the delivery provider, you may contact us by email to request:

  • A change of delivery address;

  • A change of telephone number;

  • Correction of certain order information;

  • Order cancellation.

Please contact us as soon as possible because once an order has entered the processing or dispatch stage, changes may no longer be possible.

We will make reasonable efforts to accommodate your request based on the current status of the order, but we cannot guarantee that every requested change can be completed.

7.2 Changes After Dispatch

Once an order has been handed over to the delivery provider, it is generally not possible for us to directly change the delivery address or cancel the shipment.

If a parcel cannot be delivered, requires another delivery attempt, or is returned because the customer provided an incorrect, incomplete, or otherwise inaccurate delivery address or contact information, we will contact the customer where appropriate to discuss the available options.

If additional delivery costs arise for reasons attributable to the customer, these costs will be handled in accordance with the specific circumstances and applicable law.

Nothing in this section affects any statutory right of withdrawal, refund right, or other mandatory consumer rights.

8. Customs Duties, VAT, and Other Charges

Different delivery destinations may be subject to different tax and customs requirements.

Depending on the type of product, order value, destination country, and applicable law, additional charges may potentially arise, including:

  • Import duties;

  • Import VAT;

  • Customs clearance fees;

  • Customs processing charges;

  • Other legally applicable charges.

Where applicable law requires the customer to bear such charges, we will provide the relevant information to the extent legally required.

The applicable tax and customs procedures may depend on the destination country, product type, and individual order circumstances.

Customers should also make themselves aware, where necessary, of the import and taxation requirements applicable in their destination country.

9. Damaged Parcels or Incorrect Products

If you receive a parcel that shows obvious signs of transportation damage, or if the product you receive clearly differs from what you ordered, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide, where available:

  • Order number;

  • Recipient's name;

  • Email address used when placing the order;

  • Tracking number;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • A description of the issue.

We will review the order information, product information, and available delivery records.

Depending on the circumstances and applicable law, we will provide an appropriate solution.

Any statutory rights relating to defective products, transportation damage, or incorrect deliveries remain unaffected by this Shipping & Delivery Policy.

10. Lost Parcels

If tracking information indicates that a parcel may have been lost or that an unusual event has occurred during transportation, please contact us promptly.

We will investigate the matter using available tracking information, information provided by the delivery provider, and the relevant order details.

Where the delivery issue is confirmed to be a matter for which we or the delivery provider are legally responsible, we will provide an appropriate solution in accordance with applicable law and the circumstances of the case.

Your statutory consumer rights remain unaffected.

11. Failed Delivery

Delivery may fail for reasons including:

  • An incorrect delivery address;

  • Incorrect contact information;

  • Multiple unsuccessful delivery attempts;

  • Refusal to accept the parcel by the customer;

  • Other delivery problems attributable to the customer.

In such circumstances, we may contact you to determine the appropriate next step, such as arranging another delivery attempt or returning the goods.

If additional delivery costs arise for reasons attributable to the customer, these costs will be handled according to the specific circumstances and applicable law.

Nothing in this section affects any statutory right of withdrawal, refund right, or other mandatory consumer rights.

12. Force Majeure

If an event occurs that is beyond our reasonable control, the processing or delivery of an order may be delayed or temporarily affected.

Such circumstances may include:

  • Natural disasters;

  • Extreme weather conditions;

  • War or serious civil unrest;

  • Measures taken by governmental or administrative authorities;

  • Major transportation disruptions;

  • Serious logistics system failures;

  • Widespread internet or communication failures;

  • Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable measures to minimize the impact on your order.

Where reasonably possible, we will also provide customers with important information regarding significant delays or changes affecting their orders.

Mandatory consumer rights and statutory obligations remain unaffected.

13. Shipping Policy and Consumer Rights

This Shipping & Delivery Policy is intended to explain our delivery and transportation arrangements.

Nothing in this policy is intended to exclude, restrict, or adversely affect any statutory consumer rights, particularly where such rights cannot legally be excluded or restricted.

If any provision of this Shipping & Delivery Policy conflicts with mandatory consumer protection legislation, the applicable mandatory legal provisions will prevail.

For additional information, please refer to the following policies on our website:

Withdrawal, Returns and Refunds:
Returns and Refunds Policy

Personal Information and Cookies:
Privacy Policy

Website Use, Orders and Payments:
General Terms and Conditions (AGB)

14. Contact Us

If you have any questions regarding your order, estimated delivery time, shipment tracking, delivery delays, damaged parcels, lost shipments, or any other delivery-related matter, please contact us:

Customer Support

📧 do8446379@gmail.com

To help us process your request more efficiently, please provide, where possible:

  • Order number;

  • Tracking number;

  • A brief description of the issue.

After receiving your email, we will review your request and provide assistance within a reasonable period.

Thank you for your understanding and trust.